What You Need To Know

If you placed your order by Monday at 10am Arizona MST, your order will generally ship out the same week according to the schedule below (pending availability & weather):

We ship these items select days only
S
M
T
W
Th
F
Sa
Orders w/ Plants only      
X
 
   
Orders w/ Plants & Animals      
X
 
   
Orders with Animals only     
X
X
 
   
Non-Perishable or Dry Goods Orders     X
X
X
X
    

 

DOAs (DEAD ON ARRIVALS)
In the unfortunate event you have a DOA fish, shrimp, snail or plant, please email or text us a list of the deceased items within 24 hours of receiving your shipment. Please refer to our contact page for proper email address or text info. You must provide your original order name so we can look up your order. We will give you a one-time in-house credit for your losses that can be used toward a future purchase with our company. Losses on secondary replacement shipments will not be credited twice. NO cash refunds on losses will be given. Animal losses MUST have a CLEAR picture of the DOA specimens. You may text your pictures to 520-971-1357 or email it to pete@azgardens.com include the word “LOSS PIC & Your order name” in the subject line. Fuzzy or blurred pictured will not be accepted. It must be a clear picture and obvious of a dead animal as we have seen some unacceptable attempts to defraud our company and must be strict about this requirement. DO NOT delay your pics because you think we are closed. Your email or text will have a date when you sent it and we will get you the credit when we return to the office next business day. DOA fish or shrimp having a “single value” of $15 or more must have a toothpick or like item through the body to get proper credit. NO cash refunds, or credits to cards will be given on live good losses. They are in-house credits only and will come off your next online order total. We offer “live arrival guarantee” only. We are not responsible for losses resulted in you not being home to accept your delivery. If you are ordering goods from our company, you must be on alert that something is coming. It is also your responsibility to properly acclimate your new aquatic life, and make sure your tank has all of the appropriate water parameters and environmental requirements the particular species needs to thrive. We suggest acclimating your new arrivals with the lights off your aquarium. DOA’s that occur after your animals are installed in your water are not covered under our warranty. It is your responsibility to keep your items alive. Once in a while we will get a customer that thinks we offer a lifetime warranty on a plant or fish, this is NOT the case. We ship living, healthy, viable products, once you get them, YOU must keep them alive. If you are “short” a live animal  in a bag, please take a picture of our unopened bag and submit your info so we can correct our error there. We accept no claims for “not as described” or “plant died” chargebacks because you were unable to care for them properly. Perhaps a leaf is bruised on a plant in shipping, or a fin is damaged on a fish, perhaps even a claw missing from a lobster? This does not constitute a loss, claim or credit. Claws, fins, and leaves are no more life threatening than you losing a fingernail. They grow back. We consider people that do these chargebacks or claims as fraudulent customers. This is one of the main reasons why we make sure you agree to our terms before checkout so there is NO question on either end. We do not accept returns on any live animal orders ever. We are not responsible for losses that occur due to incompatibility of your fish or shrimp. Our limits of liability are for the value of the item shipped and nothing more. We are not responsible for losses due to delays by the carrier such as damage from heat, cold, breakage, weather, riots, war, or your inability to get an email from the carrier. These losses are the sole responsibility of the carrier only. Most claims that are weather related are considered an “Act of God” and will typically be denied by most any carrier. Please understand that NO carrier offers a money-back guarantee for service failures or delays if your package has live animals included in the package, so please do not request your money back if your package is delivered late. The only claim we can file is if your box is not delivered or lost. ALL International shipments are shipped at the customers’s risk. There are too many possibilities of delays due to customs, etc. Once the shipment leaves our farm, we cannot control it’s whereabouts, especially if it is going outside of the USA.  We offer one of the easiest and best live good warranties in the industry. Please understand these terms before you order as by placing any order wiht our company you are hereby agreeing and understanding these terms completely. We are a decent, small, family-owned company and have put these guidelines in force because we have heard just about every story imaginable, and we had to make strict guidelines for our customers to follow, so that we could operate our business efficiently, and you cannot finalize your order without accepting these terms. Agreeing to these terms voids your right to any chargeback or dispute.