Shipping Policy

WAITING ON YOUR DELIVERY? This should help….

Shipping Days

HOW IT WORKS AFTER YOU PLACE YOUR ORDER: We are an aquatic farm that ships LIVESTOCK.  Unlike items that are packaged/shipped by robots such as clothing or electronics, it is very important to recognize our perishable commodities are hand-collected each week by our caring staff. This process takes several days and great care, thought and experience. Collected animals are then moved to our husbandry building where they have a few days to naturally purge their intestines of waste before they embark on their journey to your door. If we skip this important step, the animals could create waste in the bag, resulting in an expired fish from it’s own ammonia poisoning.

We are a 33 acre farm, and not a petstore. If you need your fish immediately, or want to see your fish in person, you need to go to a petstore to make your purchase. If you want to trust our skilled collection and bagging process that we continually improve since 1987, then just know we will get your fish to you!  We promise we will not hold your fish hostage.  If there is a delay, please be patient. We will get it to you! A farm this large can have delays hourly, but we;ve been around long enough, and we know what we need to produce to keep everyone happy.  Mother Nature can delay things from time to time. 

TRANSIT TIME:  We regularly ship many orders to countries such as Barbados, Guam, Australia, New Zealand & more each week handling 8 to 10 days transit w minimal losses. Here in the US, our shipments are about 1 to 3 days transit time from the day they leave the farm til you get your package. Our goal each week is to ship every customer’s order out as soon as possible, however, the work that goes into your order from collection to shipment day is explained here. You just cannot rush this process. Good things take time, so please know we care, we want your livestock to show up healthy and alive! We are a family-owned farm, and we only operate on the basis of Good Faith, Integrity and Old-Fashioned values. Wednesdays are a typical SHIP DAY for most perishable orders. Please refer to our schedule below based on when your order was placed. Our typical turnaround time is about 1 week depending on the day you order it. Remember, we don’t manufacture fish or plants, so there may be a periodic wait from time to time. We of course do not control mother nature or the weather, so if there are delays, we apologize. We offer a live arrival guarantee policy for over 30 years.

If you placed your order by Monday at 10am Arizona MST, your order will generally ship out the same week according to the schedule below (pending availability & weather):

We ship these items select days only
Orders w/ Plants only      
Orders w/ Plants & Animals      
Orders with Animals only     
Non-Perishable or Dry Goods Orders     X

FOR BETTER FILL RATES, PLACE YOUR ORDER EARLY!   The sooner you place your order, the sooner it will ship! We collect plants each & every weekend including Sunday, it really helps us when orders are placed early.  Fish orders placed to us by Thurs or Fridays have a better chance of getting shipped the following week because we have the time over the weekend to collect your livestock.  

Emailed tracking numbers: Please note that you will get an email from our shipping carrier (USPS) when your order ships according to the above schedule. Please check your deleted files folder for our emailed tracking info, as our tracking emails tend to get sent there at times. We cannot print a shipping label without a valid recipient email address being provided. Some orders may be slightly delayed (usually no more than a week) due to stock not being quite ready to ship.  This is a farm ran by humans that care about delivering you an awesome box of happiness. We work very hard to make sure that your order will get filled according to the above schedule, but we don’t manufacture plastic fish, plants or shrimp, they must be grown and there can be an occasional wait. Thank you everyone! 

We ship live-good orders typically overnight or 2-day AIR service. We ship heavier or non-perishable items via Ground.   

Holidays that land on our regular shipping day: Our Farm does not go on vacation ever, however, our company recognizes 3 National Holidays: Thanksgiving, Christmas, and New Year’s Day, & 4th of July only. If a National Holiday lands in the middle  of a week, we will push all LIVE shipments to the following week so livestock doesn’t get stuck in the rush.

The holidays historically have shipping delays due to the excessive holiday travel which can delay shipments, so we usually skip shipping perishable items only during Thanksgiving week, Christmas week, New Years week, & 4th of July week so that your livestock will be safe from these delays.  We resume all regular scheduled shipping immediately after the holidays. Please be understanding that holiday shipping issues are not in our control.  Thank you!