Shipping Schedule

WAITING ON YOUR DELIVERY? This should help….

The Farm Process

HOW IT WORKS AFTER YOU PLACE YOUR ORDER: We are an aquatic farm that ships LIVESTOCK.  Unlike items that are packaged/shipped by robots such as clothing or electronics, it is very important to recognize our perishable commodities are hand-collected each week by our caring staff. This process takes several days and great care, thought and experience. Collected animals are then moved to our husbandry building where they have a few days to naturally purge their intestines of waste before they embark on their journey to your door. If we skip this important step, the animals could create waste in the bag, resulting in an expired fish from it’s own ammonia poisoning.

We are a farm, not a petstore.  If you need your fish immediately, or want to see your fish in person, you need to go to a pet store to make your purchase. If you want to trust our skilled collection and bagging process that we continually improve since 1987, then just know we will send you quality fish!  We promise we will not hold your fish hostage.  If there is a delay, please be patient. We will get your order to you! A farm this large can have inventory changes hourly, but we’ve been around long enough, and we know what we need to produce to keep everyone happy. The majority of the livestock at this farm is regularly in stock and almost always available! Mother Nature can delay things from time to time, please understand this.  We work hard here every single day with no vacations. Farms can’t take them. So please know that this is our life and any orders that we get are being handled with the utmost care, and integrity like no other!

TRANSIT TIME:  Most orders are shipped within 7 days of our farm getting your order. We will generally ship via the method you chose at checkout when your order ships.  Delivery times are only approximate and not guaranteed by the USPS for perishable or live goods, however, if you choose our FASTEST! Shipping method, you WILL get our LIVE ARRIVAL guarantee regardless of when it is delivered!  In the unfortunate even that you have a loss: Simply report your losses within 4 hours of delivery by using our LOSS REPORTING FORM. (Restrictions apply such as a party not being home to receive package and creates a multiple attempt delay w delivery, this would void our live warranty)  We ship livestock orders to pet stores in countries such as Barbados, Guam, Trinidad & Tabagp & more each week handling 8 to 10 days transit w minimal losses. Here in the US, our shipments are about 1 to 3 days transit time from the day they leave the farm until you get your package. Our goal each week is to ship every customer’s order out as soon as possible, however, the work that goes into your order from collection to shipment day is explained here. You just cannot rush this process. Good things take time, so please know we care, we want your livestock to show up healthy and alive! We are a family-owned farm, and we only operate on the basis of Good Faith, Integrity and Old-Fashioned values. Wednesdays are a typical SHIP DAY for most perishable orders. Please refer to our schedule below based on when your order was placed. Our typical turnaround time is about 1 week depending on the day you order it. Remember, we don’t manufacture fish or plants, so there may be a periodic wait from time to time. We of course do not control mother nature or the weather, so if there are delays, we apologize. We offer a live arrival guarantee policy for over 30 years as long as you choose our fastest ship option. PLEASE check your Spam, Trash, or Deleted files folder for your tracking number email from our Shipping Dept as our emails tend to get sent there. If no email,  then please rest assured that your order is being worked on and it will likely get shipped the following week.

Our Shipping Days

If you placed your order by Monday at 10am Arizona MST, your order will generally ship out the same week according to the schedule below (pending availability & weather):

We ship these items select days only








Orders w/ Plants only      


Orders w/ Plants & Animals      


Orders with Animals only     




Non-Perishable or Dry Goods Orders     X





FOR BETTER FILL RATES, PLACE YOUR ORDER EARLY!   The sooner you place your order, the sooner it will ship! We collect plants each & every weekend including Sunday, it really helps us when orders are placed early.  Fish orders placed to us by Thurs or Fridays have a better chance of getting shipped the following week because we have the time over the weekend to collect your livestock.  

Emailed tracking numbers: Please note that you will get an email from our shipping carrier (USPS) when your order ships according to the above schedule. Please check your deleted files folder for our emailed tracking info, as our tracking emails tend to get sent there at times. We cannot print a shipping label without a valid recipient email address being provided. Some orders may be slightly delayed (usually no more than a week) due to stock not being quite ready to ship.  This is a farm ran by humans that care about delivering you an awesome box of happiness. We work very hard to make sure that your order will get filled according to the above schedule, but we don’t manufacture plastic fish, plants or shrimp, they must be grown and there can be an occasional wait. Thank you everyone! 

Holidays that land on our regular shipping day: Our Farm does not go on vacation ever, however, our company recognizes 4 National Holidays: Thanksgiving, Christmas, New Year’s Day, & 4th of July only. If a National Holiday lands in the middle  of a week, we will generally push all LIVE shipments to the following week so livestock doesn’t get stuck in the rush.

The holidays historically have shipping delays due to the excessive holiday travel which can delay shipments, so we usually skip shipping perishable items only during Thanksgiving week, Christmas week, New Years week, & 4th of July week so that your livestock will be safe from these delays.  We resume all regular scheduled shipping immediately after the holidays. Please be understanding that holiday shipping issues are not in our control.  Thank you!


 We will NOT be shipping any livestock or perishable orders on Christmas week! We will resume shipping out all orders on Thursday January 2 for Friday/Wknd deliveries. 

Enjoy Christmas & the Holidays!