Returns

Cancellations/Returns of Fish and Aquatic Plants

We understand that sometimes unexpected events happen in life that may require you to re-schedule your order. We understand this, and we will try to work with you.

Canceling your live order ‘after’ our order deadline, will result in a $30 or 30% restocking fee , whichever is greater, this is because putting together an order (large or small) is very time consuming and we put a lot of love, time and effort into our orders, so, please make all changes to your orders before “11AM on Monday AZ MST” to avoid these charges.

You absolutely MAY NOT cancel an order the day it is scheduled to ship.

“Refused” orders, or “Return to Sender” orders will result in rejection of all future business, no exceptions.  We do not accept returns on live products.  It costs more money to ship plants BACK to us, then if you were to just keep them and let us work out a resolution for the problem.

Saltwater animal orders may not be cancelled after they are placed.

Cancellations will charged our $30 fee or 30% whichever is greater.  If you have a dry goods return you must call/email us to get a return authorization number. Dry good returns must be returned in new, unused, or unopened condition.

We will credit your in-house account after we get your product, less all shipping costs involved.