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Ordering Guidelines Terms & Conditions
Revised January 2, 2011
By placing your order, you have completely read, agreed to, and understand all the terms of our ordering guidelines and warranty notice. Agreeing to these terms voids any right to a chargeback. If you cannot agree to our terms set forth, or feel entitled to changing our terms, we suggest you buy from another company. We only deal with nice people. Mean people need go elsewhere.
PRIVACY NOTICE - YOUR PRIVACY IS IMPORTANT TO US. All personal information obtained is held in strict confidence within our family's company only! Your profile, credit info, email address, or anything for that matter, will not be sold, shared, or released for any reason to anyone outside of our company. Our company has worked too hard to build our customer database and we would never sell you out. We will never share your email address with anyone. From time to time we may send you a courtesy email coupon for you to use on a future purchase. We will also send you emails so we can send you tracking numbers and ETA of orders you have placed with us. You are now part of our private family and will be safe here.
1. Place your order by Shopping Cart, Email, Fax, or Phone. Please do not leave orders on our voicemail system. 1st time buyers MUST place orders online. Once you have established an account with us, future orders may be called in by phone.
2. Order Minimums- Must total no less than $35.00. If you have a dry good or non-perishable order that is less than $35.00, please just call it in to us and we will process it over the phone or you may also email it to us at the email link at the bottom of this page.
3. Box/Handling Fees - A very common fee in this industry. All orders under $100 are subject to a $5 box/handling fee. A lot of work goes into packing an order, this small fee helps us cover just a fraction of the costs of labor and materials incurred in putting your order together. ie. Ice Packs, Heat Packs, Bubble Wrap, Labor, etc. If your order subtotal is MORE than $100, we will waive this fee.
4. Substitutions & Out of Stock Issues – Sometimes, when needed, we may make subs, but only sometimes, and only with 'similar or like' items. If you don't want any subs made, please tell us on your order's shopping cart checkout “NOTES” "NO SUBS" and we will honor your request. We do not call or email customers during our busy time of packing orders that something is out of stock. Please understand that it is just not possible for us to inform customers that something is suddenly out of stock as livestick may change day to day, even hour to hour especialy when we are packing hundreds of orders and dealing with our daily UPS deadline pickup schedule. We reserve the right to make substitutions at any time, if needed, unless you express otherwise on your order.
5. Order Deadlines: Each week we have an order deadline for same week delivery. Miss our deadline and your order will usually get shipped the following week. Our deadline for placing orders is on Monday at NOON Arizona Time, for orders to be shipped out the same week....usually every Tuesday, Wednesday, Thursday pending availability. Shrimp and Fish ONLY orders will go out Tuesday or Wednesday. Plant ONLY orders plus Plant orders that contain Shrimp/Fish will ship on Thursday! We have this Monday night deadline because at 9pm every Monday, we begin the collection process for all of the plants/fish/shrimp sold for the week. We must pull, divide, count, and sort hundreds of plants every week, let's not forget accounting, paperwork, box building, and final packaging MUST be completed by our shipping deadline. The end result is you, the happy customer getting your order the same week you place it. If you place your order after NOON on Monday it will have to ship the following week, we need to have a stopping point. We are happy to take your order anytime or any day we are here, but if you get it to us after our deadline it mayl need to ship the following week. If you get your order to us by 8pm Monday night we will still try and get your order out the same week, but no promises.
6a. Shipping Services: Shipping fees will vary based on your zip code and order amount, please see rate chart below. The closer you live to Arizona the cheaper the rate, the further you live from us, the more expensive the rate will be. We ship all orders through UPS. We ship most perishable items UPS Next Day delivery so that you will get them within 24 hours after we pack them. Please click the “SHIPPING” Tab above to better understand our shipping days. Your perishable order will arrive fresh and without incident. We ship most heavy or non-perishable packages via UPS GROUND we do not typically use overnight services for non-perishable items. If you require heavier items such as substrate BEFORE you get your plants, please add a memo to the "note/comments" section of your cart order or just order accordingly. We will be better able to orchestrate your shipment so everything arrives to you in the order you need them.
The flat rates listed below are for NON-COMMERCIAL SHIPMENTS ONLY. Commercial or business orders will be shipped as UPS current rates or you may use your own UPS account.
These shipping rates may vary slightly due to your individual zip code entered at check-out.
  
  
6b. BILL YOUR UPS Account Option- We can also bill your UPS account number if you have one, or call 1-800-pick-UPS to obtain one.
6c. OTHER SHIPPING OPTIONS: If you do not choose to use our default flat rate fees below, when checking out of your shopping cart, you may choose to be billed for UPS current rates based on your orders actual weight. This option will charge your card in a seperate transaction when your order leaves our facility. These rates may be higher or lower than our flat rate costs, it is up to you how you want to be billed for the shipping costs. It is important that all customers are aware that there is no such thing as free shipping. If a competitor is offering a gimmick like free shipping, they are adsorbing the shipping into the cost of the product. Our product's prices are wholesale cheap, and our shipping costs are extremely competitive, but there is absolutely no relationship between the cost of our products and what UPS charges for overnight shipping fees.
7. ONE FISH, TWO FISH...SMART BUYING TIPS! Yes, you are getting healthy plants & animals that are grown by compassionate American workers, packaged with love! Our company has pioneered many aspects of the aquatic industry for over 2 decades. Don’t be fooled by impostors, Arizona Aquatic Gardens is America’s #1 Source for farm-raised stock at the lowest discount pricing anywhere. When you call here, you are talking to the same people that packed your order, the same people that raised your livestock. We all speak English, and we do not read from a script. Many of our competitors don't even touch the products they sell. In fact, many have 3rd party trans-shippers pack you less than nursery quality, stressed out, starving, taken from the wild garbage from a 3rd world country! Make smart choices when purchasing anything live, especially because shipping is never free. Think of this, you may have casualties, it is just part of life. So for example on some of the cheaper animals, let's say you want 10 red cherry shrimp for your 5 gallon aquarium, and you also want 3 Endler's Male Guppies. Don't just order 10 Shrimp and 3 Guppies, buy more like 12 or 14 shrimp and 5 or 6 guppies. It will make more sense if a few die during transit or even acclimation to your tank. The cost of shipping won't be worth for you to pay again to replace a couple fish or shrimp. More details on DOA's on #12 below. Plants are resilient, so you don't usually need to order extras. In our 24 year history of shipping plants, very rarely do they come in poor shape. Order with friends in the same hobby. This will help you split the expensive cost of shipping.
8. Tracking numbers When your order ships, if we have your valid email address, you WILL get an email from the shipping carrier indicating the tracking number and the ETA (estimated Time of Arrival). Those emails are sent on Tuesday, Wednesday, & Thursdays. If you don't get an email, your order probably did not ship, or with all of the spam blockers blocking junk email, you may want to make sure that OUR emails aren't getting deleted or are going into a spam folder. We cannot ship an order without an email address; our system requires one to print the label!
9. Payment of Order: We accept Debit Cards, American Express, Visa, MasterCard, and Discover Cards! If there is an item(s) we were out of stock on when we pack your order, we will either refund your card. ALSO ACCEPT PAYPAL! When you check out instead of using a credit card number in the checkout, just make up a number like 1234 5678 9012 3456 and we will contact you by phone to let you know your PAYPAL total.
10. C.O.D.'s & Prepay's - Sorry, we do NOT ship out COD orders. Doesn't everyone have at least 1 credit card or a checking debit card? No credit card? Do you need to prepay for an order? This can be done if you call us to make arrangements. We will accept cashier's checks & money orders only. No personal checks please. Prepay orders must be phoned in.: We accept Debit Cards, American Express, Visa, MasterCard, and Discover Cards! If there is an item(s) we were out of stock on when we pack your order, we will either refund your card. ALSO ACCEPT PAYPAL! When you check out instead of using a credit card number in the checkout, just make up a number like 1234 5678 9012 3456 and we will contact you by phone to let you know your PAYPAL total.
11. Cancellations/Returns - We understand that sometimes unexpected events happen in life that may require you to re-schedule your order. We understand this, and we will try to work with you. Canceling your live order 'after' our order deadline, will result in a $20 or 20% restocking fee , whichever is greater, this is because putting together an order (large or small) is very time consuming and we put a lot of love, time and effort into our orders, so, please make all changes to your orders before "7pm on Monday" to avoid these charges. You absolutely MAY NOT cancel an order the day it is scheduled to ship. "Refused" orders, or "Return to Sender" orders will result in rejection of all future business, no exceptions. We do not accept returns on live products. It costs more money to ship plants BACK to us, then if you were to just keep them and let us work out a resolution for the problem. Saltwater animal orders may not be cancelled after they are placed. Cancellations will charged our $20 fee or 20% whichever is greater. If you have a dry goods return you must call/email us to get a return authorization number. There are no restocking fees for dry good returns, however the product must be returned in new, unused, or unopened condition. We will credit your in-house account after we get your product, less all shipping costs involved.
12. DOAs (DEAD ON ARRIVALS): In the unfortunate event you have a DOA fish, shrimp, snail or plant, please email us a list of the deceased items within 24 hours of receiving your shipment. Please refer to our contact page for proper email address. We will give you an in-house credit for your loss that can be used toward a future purchase with our company. Fish losses valued in $15 or more must have a picture of the DOA specimen. DOA fish or shrimp having a “single value” of $10 or more must have a toothpick or like item through the body to get proper credit. No cash refunds, or credits to cards will be given on live good losses. They are in-house credits only. We offer “live arrival guarantee” only. It is YOUR #1 responsibility to properly acclimate your new aquatic life, and make sure your tank has all of the appropriate water parameters and environmental requirements the particular species needs to thrive. DOA's that occur after your animals are installed in your water are your responsibility and will not be covered under our warranty. We do not accept returns on any live animal orders. We are not responsible for losses that occur due to incompatibility of your fish or shrimp. Our limits of liability are for the value of the item shipped and nothing more. We are not responsible for losses due to delays by the carrier such as damage from heat, cold, breakage, weather, riots, war, etc. These losses are the sole responsibility of the carrier only. Most claims that are weather related are considered an “Act of God” and will typically be denied by most any carrier; however, mechanical failures (such as a broken airplane) by the carrier have been honored in the past. All claims must be filed by AAG, Inc. (the shipper), although a prompt report by you (the customer) to 1-800-PICK-UPS is encouraged and can also help your claim process. Claims must be filed within 10 days of your shipments loss for any type of consideration by UPS. No exceptions to our policies stated herein will be made. We offer one of the easiest and best live good warranties in the industry. Please understand these terms before you order. We are a decent, small, family-owned company and have put these guidelines in force because we have heard just about every story imaginable, and we had to make guidelines for our customers to follow, so that we could operate our business efficiently.
12b. HOW TO REDEEM AN IN-HOUSE CREDIT - It is important that you read this section so you understand how our in-house credits work. When you place an online cart order with our company, please know that your credit card is NEVER charged up-front by the shopping cart itself. Our staff has to manually retrieve your order, and key in the items you ordered into our own invoice system. When we pull up your account (on our end) we may see an existing in-house credit perhaps from a loss on a previous order. There is a spot on your checkout for customers to write a “comment” or “note” to us. We often get notes on new orders explaining that someone has a credit, which is fine, but unnecessary. We will apply your credit to your next order and charge you the balance due. In-house credits NEVER expire, and they are good for ANYTHING we sell on this site. Hope this information helps.
13. Chargebacks or Fraud Orders : This is absolutely not tolerated. If you have an issue with an order we will certainly fix it, we guarantee everything we sell so just call us, and interact with us, don't react to a problem that is easily fixable. If you email us and haven't gotten a reply, try sending your email with a receipt so that you are sure we are getting it. There is no need for you to go to your credit card company and refuse to pay your bill. This ends up costing us, the "merchant" and you the "consumer" more money in the long run. Chargeback customers will be blacklisted from our company for life.
14. Back-Orders on LIVE GOODS - When you get your order from us, look at the bottom of your invoice. It may indicate: "You have a back order" (B/O), or Your order was shipped in more than 1 box, other box(es) may follow . A B/O is done when items are not available when your order was placed or at the time it was physically packed. Please accept our apology, this is non-intentional. We want to ship you everything complete, but this is just the nature of the nursery industry. Those items will be shipped to you when they become available. Because live inventory can change day to day, we may not be able to fill your order completely. Live good back orders are only created when the value is $50 dollars or more. Back orders don't usually remain in our system for more than 4 weeks, unless requested by the customer. If you do not wish to wait for a back ordered item, please call to inform us "cancel back order".
15. Saltwater Fish Orders: ALL Saltwater fish or Marine animal orders always ship from our LA outlet, and will only include saltwater animals. We do not ship saltwater & freshwater items in the same packaging. They are treated as separate orders completely and are subject to their own box fees if applicable. ALL freshwater fish, shrimp, & plant orders are shipped from our nurseries in Arizona.
16. Waiting Lists - Is there an item on our list that is constantly saying unavailable? Call us or email us and get yourself put on a waiting list. We do it all the time! Hey, if we only have 5 or 10 of something available, we're not putting it on the net to get 100 orders for it! So, try this next time you see a "NO" next to that item you've been waiting for. Also let us know your special requests. We are an importer as well, we bring in many plants from overseas, so ask us to fill your special requests!
17. .....click, click, click, submit, Read before you click! This website is very straight forward & informative! There are no hidden messages, there is no FINE print, and you don't need to be a professor at a university to understand the terms above, so there should be no question about our policies as it is written in a easy to read, precise and accurate form. If you cannot accept our terms above, or our very clear way of explaining them, we suggest you buy your products from another company, and do not click the "submit your order" button out of haste. Listen, we are a loving family company, we love what we do, we really love our customers and want nothing more than to make everyone happy, but from time to time we get customers that just don't read and want to make up their own rules for our company and that just doesn't fly here. THANK YOU.
Our Commitment To Excellence!
Arizona Aquatic Gardens is a family-owned and operated business that offers hundreds of varieties of plants for Aquariums, Paludariums, Ponds, Terrariums, Aquascapes, and Environmental Habitats. We are an importer, grower, and wholesale distributor. Our company is built on honest work ethics, old fashioned values and integrity. We offer personalized customer service to help you with your order, as well as after you receive your order. We are NOT the new kids on the block. We have proudly been in business since 1987. Our company has been imitated by many, but here, you can always trust the quality of our plants, merchandise and our expertise in educated aquatic gardening. Rest assured we will do everything we can to make each customer happy, and we will treat you like you're part of our own family. With the competitive market this industry has brought in the last couple of years, rest assured that you are dealing with a reputable company that will still be here after all of the other web-based "here-todays" are gone tomorrow. We know you’ll agree, we offer the best quality plants at the lowest prices in the industry as we invite you to join our long list of satisfied customers.
SORRY, No Catalogs! Our website has the most up-to-date info posted herein.
No Walk-In Retail Business. Arizona Aquatic Gardens does not have an open-to-the public store. Our facility is strictly "mail order only".
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WARRANTY NOTICE
Please read before placing any order
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Everything we sell is fully guaranteed! Arizona Aquatic Gardens (AAG) is not responsible for damages due to shipper's neglect, delays, breakage, freezing, or burning. These claims must generally be filed with the carrier. We do not accept responsibility for damages occurring en-route. Claims must usually be filed with the carrier by consignee, but we suggest that in the unfortunate event that you experience a loss, please call or email us first (NOT the carrier) we will try to get things straightened out for you. Note that ALL perishable items are NOT typically covered by any carrier, this includes carriers like FedEx, UPS, and the US Postal Svc. An immediate report to us is necessary for all damages. Please read the DOA section below. Lastly, it is your responsibility to use proper techniques to care for your plants or animals after you receive them. We cannot possibly be held liable for them after you have installed them in your aquarium or pond. However, we do guarantee that your plants will be outstanding and your fish or shrimp will be extremely healthy when we pack and ship them!
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We have a great reputation for incredible plants sold to more than 300,000 plus customers worldwide including commercial Pet Stores, Nurseries, Zoological Societies, Government t Water Treatment facilities and even more interesting customers all over the world including major universities, television studios, NASA, and even a large number of Hollywood's Top Stars..... we must be doing something right!
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If you're still in doubt about ordering, please read our "Commitment to Excellence" below....we really truly mean what we say and can't express to you the importance of our code of ethics, plus we want your continued biz!
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Arizona Aquatic Gardens warrants that all merchandise sold is of an acceptable quality and above standard for the nursery industry when it leaves our facility. Limits of liability are for purchase price of each item.
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Prices are subject to change without notice.
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Terms & Use
All AAG, Inc. Products are sold only upon the following terms and conditions.
1. ACCEPTANCE: Once AAG, Inc. accepts Customer's order, the Terms and Conditions set forth herein shall constitute the entire agreement and understanding between AAG, Inc. and Customer relating to the AAG, Inc. products and merge all prior discussions, understandings, agreements and documents between them. Any variation to AAG, Inc. Terms and Conditions and any additional or different terms or conditions on any order form or other document submitted by Customer are expressly rejected unless and until accepted in writing by a duly authorized officer of AAG, Inc.
2. PRICE: All orders will be invoiced at AAG, Inc.’s current price schedule prevailing at the time of shipment and are subject to change without notice. All sales, use, excise and other applicable taxes shall be charged to Customer and remitted by Customer to AAG, Inc.
3. SHIPMENTS: All products will be shipped via carrier UPS. Once shipped from our facilities, all risks of loss of materials will be assumed by Customer only. All shipping and delivery dates are approximate. AAG, Inc. shall not be responsible for damages due to carrier delays resulting from freezing, mishandling, storage, or any other transportation or accessorial service, nor for any charges incurred therefore. Customer shall be responsible for filing and pursuing claims with carriers for loss or damage in transit. AAG, Inc. reserves the right to deliver in more than one lot and to invoice each lot separately if necessary unless requested by customer to only “ship complete”.
4. TERMS OF PAYMENT: Will be payable in Arizona. Shipments shall at times be subject to the approval of AAG, Inc. Failure to receive timely payment of invoices concerning products shipped, and/or work in progress, shall be sufficient reason to withhold or delay subsequent shipments of materials, and/or performance of labor or to terminate all orders as set forth. If pursuant to this provision herein AAG, Inc. were to defer any shipment or services or cancel in whole or in part any order, Customer shall be liable for and reimburse AAG, Inc. for all damage, including any and all direct and consequential damage, incurred by AAG, Inc. by reason of such deferment or cancellation. Unpaid invoices or credit card chargebacks in excess of thirty (30) days shall be subject to an interest charge at the rate of 1% per month from the date past due (but in no event higher than the rate permitted by applicable law). In the event of Customer's default of any of the terms of the contract including of the contract including but not limited to customer's failure to pay invoices timely or customer initiated chargeback, customer agrees to pay AAG, Inc. all costs and expenses incurred as a result thereof, including but not limited to reasonable attorneys' fees, court costs and all costs of collection.
5. DELAYS: AAG, Inc. shall be not responsible for any action or inaction of any carrier, including delays in delivery, nor, under any circumstances, shall AAG, Inc. be liable for any delay in performance, or non-performance, due to acts of God, weather, war, riots, terrorism, civil disturbances, acts of civil or military authorities, governmental regulation, court orders, fires, strikes or other labor disputes, shortages of labor, materials, fuel or energy, or unavailability of transportation, equipment failure, failure of supplier, carrier or subcontractor to deliver on time, or due to any other cause or causes beyond the control of AAG, Inc. Limits of AAG, Inc. liability is limited to the cost of product shipped and nothing more.
6. LIMITED, EXCLUSIVE WARRANTY: AAG, Inc. warrants to its ORIGINAL CUSTOMER ONLY that all AAG, Inc. materials are of acceptable quality and that AAG, Inc. is the unencumbered owner of all products shipped pursuant to these terms and conditions. This warranty does not apply to products which have been damaged during shipment or by abuse, misuse, misapplication, maintenance, alteration or improper installation, maintenance or repair and is conditioned upon Customer (a) advising AAG, Inc. in writing, within 10 days or receipt of products, of its belief that said products do not conform to specifications and (b) providing AAG, Inc. a reasonable time to inspect said products and investigate Customer's claim. If AAG, Inc. determines, in its sole opinion, that the products fail to conform to our specifications, it will, at its sole option, either refund payment made by customer with respect to such non-conforming products or, alternatively, replace such non-conforming products and pay any additional shipping charges incurred as a result thereof. Customer agrees to dispose of or return the non-conforming products in accordance with instructions provided by AAG, Inc. THE FOREGOING SHALL CONSTITUTE THE EXCLUSIVE REMEDY OF THE CUSTOMER AND THE EXCLUSIVE LIABILITY OF AAG, Inc. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. NO WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT SHALL APPLY. No employee, agent or representative of AAG, Inc. has the authority to make modifications or additions to this warranty in any respect except pursuant to a written agreement signed by a duly authorized officer of AAG, Inc.
7. LIMITATION OF LIABILITY: UNDER NO CIRCUMSTANCES, WHETHER ALLEGED AS A RESULT OF BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY, WILL AAG, Inc. BE RESPONSIBLE TO CUSTOMER, OR TO ANY THIRD PARTY, FOR ANY SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE OF PROPERTY OR DAMAGES FOR PERSONAL INJURY, AND NO CLAIMS FOR ANY SUCH DAMAGES SHALL BE BROUGHT BY THE CUSTOMER. In no event shall AAG, Inc. be liable to Customer for any amount in excess of the purchase price of the product for which a claim is made. Customer shall not back charge, counterclaim or set-off its claims against payments due on its orders.
8. RETURN OF PRODUCTS AND/OR TERMINATION OF ORDERS: Customer shall not return any products shipped by AAG, Inc. without receiving the prior written permission and/or consent of AAG, Inc. If Customer seeks to cancel any part of an order prior to shipment, such requests shall be made to AAG, Inc. in writing at once. Except with respect to products which fail to conform to Customer's order or to AAG, Inc. limited warranty. All products returned by customer from cancellations shall be charged 20% of the value of the invoice or $20 whichever is greater and, in addition, freight charges both ways. Any orders shipped by AAG, Inc. and refused by Customer will be handled as a return products shipment and will be handled as a cancellation with above fees applied. Any live animal(s) once received by customer is not subject to a return.
9. PATENT AND OTHER RIGHTS: The sale of the products and the publication of any information or technical data relating thereto does not imply freedom from infringement of patent, copyright, registered design or other industrial property rights in respect of any particular combination or application of the products.
10. TERMINATION: If Customer defaults in payment of any sum due AAG, Inc. or commits any breach of any of these Terms and Conditions or any other contract with AAG, Inc. or if Customer's financial condition becomes unsatisfactory to AAG, Inc., then AAG, Inc., without prejudice to any other rights which may have accrued or which may accrue to it, terminate all orders with that Customer by notice in
writing or may defer shipment until the situation is remedied to AAG, Inc. satisfaction.
11. NO WAIVER OF RIGHTS; PARTIAL INVALIDITY: Any waiver by either party or any breach of provision of these Terms and Conditions shall not be construed as a waiver of any other provision or of any continuing or succeeding breach of such provision. If any provision of the Terms and Conditions shall be deemed invalid, illegal or unenforceable in any respect, the legality and enforceability of all other provisions of the Terms and Conditions shall not be in any way impaired or affected thereby.
14. COMPLIANCE WITH LAW: Customer agrees that it is solely responsible for compliance with all applicable federal, state and local laws, ordinances, regulations, rules and standards relating to the installation, maintenance and use of the products purchased from AAG, Inc..
15. LAW: The Terms and Conditions and any agreed amendment thereto shall be governed in all respects by the internal laws of the State of Arizona.
Copyright © 2011 by AAG Corporation. All Rights Reserved.
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Arizona Aquatic Gardens has Four Simple ways to Order:
Shopping Cart (preferred method)
...by Phone
...by Fax
...by Email
Fax (520) 575-7220
If you fax your order to us, please do not assume that we received your order unless we have confirmed it with you because fax machines, just like Emails can be un-reliable! We will call you back before the order deadline if we got your order. We generally will call you the same day we get your fax to confirm receipt. Click here to print a FAX ORDER FORM
E-mail your Order
When e-mailing us an order, we will need the following:
- Your FULL name (NO EMAIL NAMES PLEASE),
- Phone
- Billing address
- Shipping address (if different then billing)
- Credit Card number with expiration date.
Keep your faxes simple please!
e-mail your order to:
pete@azgardens.com
We will e-mail you back, confirming receipt of your order. If you do not get a confirmation before our order deadline, we did not get your email! One last thing, with all the ridiculous spam and junk email out there emailing is a little more complicated than it used to be, so you may want to put a "return receipt request" on your email to make sure we didn't just delete it as it may have been put into our spam folder.
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