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Our
company has received hundreds of beautiful letters from our
satisfied customers for more than 15+ years. We recently started
saving some of our favorite email responses and added them to this
webpage to share with you. Read through, some are
actually pretty funny! If you would like to comment about
your good experience with our company please send your email
to us. Our email address is found under our "Contact Us"
page.
To
protect the privacy of our customers, we are not including last names unless
customers insist on it.
 Root
Therm heat cables.....$59.99
Kleiner Bar Swords.....$9.99
Dealing with a knowledgeable, concerned, customer service
oriented
staff.....PRICELESS!!!
Thank you for your help with this order. I have been in
retail all my
life and know that the true test of customer service is
not necessarily
getting everything perfect, but in how you handle the
mistakes that are
bound to happen in the course of business. This you have
done with flying
colors. I am looking forward to placing my next order and
will highly
recommend you to anyone I know.
BTW, in the 4 days since I received my order all 3 swords
have 2 new
leaves and the Cabomba have grown like weeds.
Brian T.
Jacksonville, FL
Thank
you. I want to say, these olive nerite snails are worth
every penny. My tanks were pretty full of algae, and now
they are sparkling clean, even the gravel. I didn't know
what I was going to do about the gravel but they've
gotten it all cleaned up.
Steve and
Gale W.
As
a new customer I thought you might like a report
regarding my order and
experience. Firstly, the plants you sent are
absolutely gorgeous and top notch. I have
had good luck with the shrimp as well (8/8 survivors for
the red-nosed shrimp
and 11/12 survivors for the cherry shrimp). I
really have to hunt for the shrimp though (moving a
rock) to find them do they get less shy? When I do,
they are so vibrant in color.
Lastly, my luck ran out for the Featherfin rainbow fish
(2 DOE, one died after
a few days and the last little guy doesn't look happy).
I don't have any
aggressive fish but the 75 gallon tank seems a bit
overwhelming for such tiny
fish. Overall, a very positive experience and I'll
be back in the future. I see
now why your website says 50 shrimps in a 50 gallon tank
is no problem.
Thanks,
Ed.F.
Arizona
Aquatic Gardens-
I would like to start by saying that I am very pleased
overall with my
recent purchase from you of 45 Amano Shrimp. The order
arrived right on
time and in overall good quality. This was my first
purchase from
Arizona Aquatic Gardens and I can honestly say that I
will have no
hesitation in ordering again from you in the future.
The acclimation tip sheet that accompanied the shrimp
said to notify you
of any DOA's; out of the 45 shrimp in the order, 4 were
not alive when I
unpacked the 2 bags of shrimp. I'm not sure how you
handle "crediting"
the losses for future purchases so please let me know if
there is
anything else that I must do other than notifying you
with this email.
Again, overall I am very pleased with this purchase
experience.
Unfortunately for the industry there are many less than
reliable aquatic
dealers operating online so it is refreshing to find a
reliable company
such as yours.
Kind regards-
Michael S.
Everything
came over great, you guys kick ass!
I, and my tank appreciate it.
Cheers!,
Carl G.
I
just wanted to let you know how extremely happy I am with
the beautiful lush plants and fish I ordered from AZ
Gardens. Peter went way beyond helping me out --- he made
me feel like family. He helped walk me thru setting up my
90 gallon aquarium... but most importantly he gave me the
CONFIDENCE in myself
that I could do it properly. He never rushed our phone
conversations (which were many) and was always extremely
polite and helpful. P.S. Your website is one of the
nicest ones I have seen. It is beautifully designed and
extremely informative. The photos and descriptions helped
me to choose which plants and fish I wanted for my
aquarium. Again, many thanks to everyone at AZ Gardens
--- but a special thank you to that kind gentleman "Peter"
who was always there when I needed help.
Consider me
a lifelong customer. Betty Bailey, Clarksburg, NJ
Dear
AZ Gardens,
I did not
expect to see such incredible bulbs and very quickly in
the mail. What i expected was small bulbs. Well I am
really happy with my purchase from you people. These
have got to be the best plants I have ever seen grown in
all of my years as an aquarist since the 1960's as a
child in S. Calif. You will definitely see more
orders from me in Oregon.
Thanks
again, Kevin B., Corvallis, OR
Just
want to say thanks for the excellent Customer Service. We
received our order today. Only one of 14 shrimp ordered died
(cherry shrimp, poor guy) . I've never ordered from you guys
before, but with this experience I can tell all of you are on
the ball. I also learned a thing or two about making life
easier on myself with the addition of the snails and shrimp I
purchased. In that, they will do a lot of the algae clean up
for me (thanks to Pete's advice!!!) and save me time that I
can spend on doing other things in the tank! As I continue to
learn more about this hobby, and keep striving to make my
tanks more self supportive and beautiful, I will continue to
keep my business with you as much as possible. It is a
pleasure to find motivated and knowledgeable people in this
business that can help you, it doesn't happen that often.
Again, I appreciate your time, and excellent service.
I will be looking forward to sending you pictures of my tank
soon, with the help you've given me I'm sure there will be
major improvements to come in the following months!!
Sincerely, Carlton G., Rancho Santa Margarita, CA
Peter,
I received my plant order yesterday (Friday) - can't tell you
how pleased I was (am!). I've been buying fish - stuff by
mail - since - well - for so long that I can actually
remember when the world was originally in black and white -
God hadn't even invented color yet - and these are the best
plants I 've ever seen!! How do you grow them (the sword and
sag. so perfectly and so green with no algae?? I've
mentioned in our last phone conversation that I had high hopes
in the up-coming Nov. election - of being written in as
"Dictator of the World"- but I am now seriously considering
withdrawing my nomination - and instead nominating you and
your wife to be "King and Queen of the World"! (Of course I'll
still expect you to let me nuke England, ACLU headquarters and
all the people that personally annoy me... (don't worry - its
just a couple of million more or less...) Anyway - thank
you very much! Regards, Joel C., Bend, OR
Hi,
I received my order today by FedEx and was amazed by opening up
the
box! Carefully selected plants and packed by someone who
KNOWS his/her
business. I always bought my plants from the LFS but they
where a bit pricy and
not come close to what I received today. I stumbled by
accident on your website and after reading a couple of the
testimonials and the prices you offer I decided to give it a
shot.
Well, I am really pleased with your services and will for sure
recommend you
guys and dolls to all my buddies who have aquariums. You
got yourselves another customer for life! Regards, Evert
B., Louisville, KY
To
Arizona Aquatic Gardens: I received my plant order this morning,
and I just wanted to tell you that I am thrilled with the
quality and quantity of the plants you sent me. It
is always difficult to judge an online vendor of live goods, but
I am very
happy with my decision to purchase from you. You came highly
recommended,
and I will make sure to continue to pass on the good word!
Cheers!
Lisa K., Boston MA
..today
and I was very suprised -- 32 shrimp and only one casualty.
Maybe some luck, but still -- congratulations on a job well
done! Adam S., Terre Haute IN
AAG
Staff - I haven't visited the website in quite a while and I
was surprised by the new look! Looks great and much easier to
navigate. It's been about a year since I've ordered plants
and have to say that they are doing wonderful! Crypts, Java
Ferns, and Anubias are spectacular! They take a bit of a
beating because my schedule can be crazy at times so tank
maintenance can be irregular, but the plants come through
every time. I attribute it to their overall health when
received. Just wanted to say thanks for all your hard work!
I'll be ordering again soon! Cheers! Eric G.,
Olympia, WA
Just
wanted to send you a quick note to let you know that the
replacement shipment of 15 SAE arrived on time today and only 2
were
lost in transit. Thank you for the excellent customer
service! Sincerely,
Len G., Islip Terrace NY
I
RECENTLY PLACED AN ORDER WITH YOU, I WOULD LIKE TO SAY SO
FAR EVERY THING HAS BEEN TOP NOTCH AND HAVE ENJOYED
SHOPPING ON THIS SITE HOPEFULLY EVERY THING TURNS OUT
ALRIGHT. THANKS, PAUL E., CINCINNATI, OH
Hi,
I just received a very beautiful plant and wood shrimp order
from you today. Everything about it was perfect, except, the
largest wood shrimp was DOA. The plants and the shrimp are
among the most beautiful I have ever received. Thanks, Vicky
L.
Hi
Pete and all others who assisted with my order,
I just wanted to let you know that my order came bright and
early Thursday morning and all the fish and shrimp were is
excellent shape. I really appreciate you working with me on
this order and wanted to let you know that I'm very pleased with
the service you provided and the quality of the critters you
sent me. I hope you all have a great weekend.
Regards, Linda D., Wheat Ridge, CO
Received
the shrimp and they were great. They acclimated easily per your
directions though cutting those bags is a bit of a challenge as
my scissors
bound on the soft plastic of the bags. The shrimp took to my
planted tanks
almost immediately and were busily manicuring the plants. Thanks
again.
Your selection of plants and shrimp are unmatched. Daniel M.
Troy, MI 48084
Hi
to everyone at AAG, I just wanted to send you an email letting
you know that I received my
order on Friday a.m. (exactly on-time) and as always, the plants
are
gorgeous! I have been an AAG customer for about 5 years now.
You are
the only one I recommend to my friends (because I want to KEEP
my friends).
I haven't ordered from you in the past few years -- had a baby,
got busy...
I came back to a newly designed website (good job!) and I like
the
on-line ordering! I'm no Takashi Amano, but thanks to your
hardy, lush plants, my tanks
look impressive. I always appreciate the extra couple of plants
that end up in my order.
Whether on purpose, or accident, I appreciate having stand-bys
for the
ones that don't quite make shipping, and also for the mystery
ones that
sometimes end up in the bunch. Hopefully you can take this
email to your next staff meeting (do you have to endure those?!)
and let everyone know what a great job you all
are doing! Thanks from a long-time, happy customer!!
Cami B., Northern CA
I
just wanted to drop you a line and thank you for the terrific
order. Everything looked great. The plants were very healthy
and presented in generous amounts. The shrimp all made it and
seem to be doing fine. I attached a picture for you to
see...This is just 3 days after initially planting my 72 gal.
bow front. I am already seeing growth in many of the plants.
Thanks again for your efforts to provide quality products at
affordable prices. John G., Gaston SC.
Ok,
so I don't want to sound annoying, but honestly, these
American flag fish are amazing! You really should promote
them more. At one week, when my brackish tank in front of my
west facing window was normally full of algae, 6 of these
cute, spunky, able-to-fend-off-the-puffers fishies have kept
it clean. Granted, the rocks are FULL of poo, but, that's
alot easier to clean :) Thanks for the fish, I will be in
touch. Chris E., Manhattan Beach CA
Hi,
I just wanted to let you know that I received my order, and
everything looks
great. The plants are fabulous. They look a whole lot
better (and cost less) than
the ones at the local pet stores.Thanks for the great product.
Bridget S., Clearfield UT
Just
got my order on Saturday and was very pleasantly surprised. The
Anubias plants were huge and in excellent condition. I did a test order of
shrimp and all but one arrived in good condition. I've ordered from an
number of other online aquatic plant sellers and must say that your
selection, quality and price are market leaders and your service is
outstanding.
Daniel M., Troy, MI
Pete
and everyone at azgardens,
Thank you for your great customer service. Before I placed
my first order with you folks I read the customer testimonials.
I thought to myself that they all sounded great but, I had
to take them with a grain of salt. I must tell you that
I now believe every one of them. You folks must have too
many to post on your web-site. You folks are truly the BEST.
Your plants are of outstanding quality, and your service
is next to none. Thank
you, A customer for life, Roy D., Chandler, AZ
Hey,
John J. S. here again,
I always acknowledge great quality and service! Here is a
link to how I do
it....
http://www.cichlid-forum.com/phpBB/viewtopic.php?p=197617#197617
When I build my Two 400+ gallon tanks late next year I will
need many large
plants and will look you up again!
Thanks, John J. S., Cheyenne WY
I
must say thank-you for the wonderful plants, I had dealt
with many
people and places for buying freshwater aquarium plants
before, but I
have never received such quality plants as I have with you.
I will
definitely be doing business through you again in the future
when I have
plant needs, and who knows, if my local people can't find
any SAE's for
me I may be placing another order very quickly.Thank-you, David C.,
Maineville, OH
Shrimp
arrived in good shape. I am glad that you got my comment
message about having the shipment left at the service
center. That has worked really well for me. I know that
the shipments are not left out in the elements or spending
all day in the back of delivery truck. Thanks, Tim
K., Homewood, AL
Hi
Chaz!
Thank you very very much! The free replacement plants are
about 5,000,000 times better than the first ones I
received. I'm just happy to see intact stems and green
leaves for the first time. I'm still not sure what happened
with the original order, maybe some new guy was handling
them? Anyways, you took away my doubts about the products
and services you guys sell. I'll definitely be ordering
again!
-Christopher F., Westminster, CA
Pete, I got the
package this afternoon after I called FEDEX several times
and told them I had signed the waiver (to leave the
packages on the front step). They admitted they had
screwed up and sent the truck back by. I think I have
solved this problem permanently and that they will deliver
without a problem in the future. The fish are healthy and
I am enjoying them. I
appreciate your patience, thanks for helping me work
through this. I will patronize your store as much as I
can in the future. You guys (and gals) are great. -Peter T.,
Peyton, CO
Hello.
I received my 8 bluefin killies today. New York is
absolutely frigid now (it was below 0 last night;
windchill made it feel 25 degrees below 0!). All eight
survived the trip and seem to be doing great. These fish
are absolutely amazing!!
Unfortunately, all 3 Ninja shrimp came DOA. I ordered a
grand total of 18 pygmy cories, 3 Gardneri killies, 8
Bluefins, 2 cherry shrimp, and 2 Rudolph red-nosed shrimp,
as well as plants. The losses
were extremely light, especially given the severity of a
NY winter. The DOA count is 1 cory, 1 Gardneri, 1 Rudolph
shrimp, and the 3 Ninjas. The surviving Rudolph and
another (1) cory arrived alive but not well...they
perished the same day. I spoke to
a rep on the phone. I wish I could remember his name to
compliment him, as he was incredibly accommodating,
friendly, and continued to boost my already high opinion
of your company. Can I get replacements for DOAs or AAG
credit? How does that work? If you are in a position to
replace/give credit, I understand if you do not wish to
include the second dead cory and second Rudolph shrimp, as
they did technically arrive living, and perhaps they would
have survived in someone else's tank. The 1 cory, 1
Gardneri, 1 Rudolph and 3 Ninjas arrived dead. I am VERY
happy with AAG. I am very impressed with the survival rate
(I don't blame AAG for the deaths of tiny, delicate shrimp
that happened to have the bad luck of getting shipped
right in the middle of a freak subzero Arctic blast) and
all your specimens are excellent. The plants I ordered
were the most stunning examples of those species I had
ever seen. But mostly, I am very happy to deal with a
company that is so responsive and helpful. I've emailed
with questions about my livestock several times before,
and received friendly and accurate responses to every one
of them, all within a day or so of sending them. It's
really great to deal with a company that treats its
costumers as people instead of dollar signs. I look
forward to many future orders!
Thanks again.
Howard G., North Bellmore NY
Hi,
I just wanted to say I am very happy with my last order from
you
.Everything arrived on time and in great condition. One
question , I hope
you remember who I am? When we spoke on the phone you
gave me some good
advice and also sent me some tablets that you instructed me
to put in the
filter. Well, a couple days after I had done that, the
plants seem to be allot
greener and growing quite nicely. My question is what were
they and can I
order more and how often do I have to replace them in the
filter. also can i
add Fe and trace while using those tablets? Thanks for your
time ..
Robert S., Berlin, NJ
Dear
Chaz,I believe
that every business especially online ones needs good
references so people can “see” whom they are buying from.
You may certainly put up a message from me edited in a way
that won’t get you in trouble
J.
I just wanted YOU to know whom I had bought from. "NAME
WITHHELD" is the only source and my sister and I went in and
told them (with proof) that most of what they were selling
was not true aquatics. I really do appreciate the lengths you go through to make
sure the plants arrived safely. It is VERY cold here and
while the “OTHER” plants I got were in “good” condition and
seem to be doing well in my tank, YOURS are FABULOUS. Just
like you had trimmed them and handed them to me right from
the tank. The lead band was not crushing them either, which
says to me that the person packing likes his job and cares
about customer satisfaction not just about making a buck. I
have a website and though its not a “fish” site I will be
adding you to my links page. If you have a banner you would
like me to use I would be more than happy to use it rather
than just a text link.
www.stacyreal.com And now
that I have GUSHED some more I thank you again. I will tell
anyone that asks me about plants about your site! Many happy
customers to you. (Feel free to add any of the above to said
testimonial) Fondly,Stacy Real, Magic Meadow Studio, Manchester ME
Thanks
I am your newest faithful customer. The monster anubias were
exactly what I wanted. Beautiful long stems!!! My 55 gallon
looks even more beautiful!
Efrem C., Kenosha, WI
Thanks
for the shipment. It has arrived in good condition and I
look forward to future orders. My students think the
plants are great! Ken B.,
Berlin WI
I
just wanted to inform you that the fish I ordered from you
arrived promptly today, in fine condition (though of course
they were a bit hungry). It was as nice a shipping job regarding
fish that I have experienced in a long time. The fish are
doing well (I use a little Melafix to protect everybody),
and I'm delighted with the Siamese Algae Eaters, who have
gone right to work. Thank you for the care you take.
James
G., Leverett MA
Received
plants - excellent quality!! - look forward to doing more
business
in future - thanks
Mike H., Rochester, MN
Magnificent!
The beauty of these plants is only exceeded by your courtesy
and generosity. God Bless!
A happy customer forever,
Martha D., Yellowstone Park, WY
I
have already posted
on cichlid forum but I don't feel like that is enough. Pete
went way above good customer service. As a manager of a
team of 30 customer service reps I know the difference between
good poor and amazing customer service. Pete provided me
with amazedly outstanding service. The shrimp and snails
were great. The packing outstanding. I would be willing
to pay extra for this level of service, but not only were
the prices fair, they were great! Now I will never shop
elsewhere again for plants shrimp and any thing else you
guys offer. I can't say enough for how great my experience
has been. I'm going to set up another tank soon just so
I can do more business with you. Keep up the great job.
Sincerely
Jim W., Ofallon, MO
These
are the nicest aquarium plants I have ever seen. Thank you.
Mary
Z., Norfolk, VA
Just
wanted to tell all of a good experience I had ordering on
line. I placed an order for SAEs and Amano shrimp from Arizona
Aquatic Gardens during the hottest part of the summer. Very
dumb on my part because they did not survive the trip. I
contacted AAG and they reshipped my order adding extras
in the new shipment. All arrived safely this past week (cooler
weather). Just wanted to let everyone know there are some
good companies out there. Leo
K., Parksley, VA Hi,
I just received my new plants from
my first order with you and I'm quite pleased. In
fact, I have deleted the other 'plant sellers' from my lists.
Thanks again for the good service and beautiful plants. Dan
N., Prescott Valley, AZ
I
received
my shipment today and all I can say is WOW!!!!
Many more plants then I expected and in beautiful shape! I
hope that they will all last in my 55 gallon aquarium. Once again thank
you very much. Sincerely
Jim
Y. Westfield MA
I want you to
know that I am VERY happy with my plants that I have ordered. You
folks have great customer service. I will continue to purchase from
Arizona Aquatic Gardens as the Quality is wonderful and the service is
second to no one. Thanks for all the help. I look forward to do
business with you in the near future.
Thanks
Randy S.,
Rock Falls, IL
My
order arrived in beautiful shape. Thanks for the excellent
service. Lou
F.,
Deer
Harbor, WA
Dear
Customer Service,
I
received my order #12691 today.I am very satisfied with your product and
thank you for your kind correspondence. I am looking forward to ordering
from you again. Thank
you, Yoshifumi
K., Fukui-ken JAPAN
My
order arrived yesterday and I continue to be impressed. I wanted you to know
that the condition and quality of the plants were not just good, they were
superb. ---How's that for an adjective but then there was no better word to
describe it. I very much appreciated what you sent me.
Sincerely,
Joe M....Maplewood NJ
Thank
you for sending the plants. The lilies were even better than I
expected (and I expected the best) John D....Monterey CA
After getting some bad
advice from my local aquarist for the treatment of black algae, I used a
bleach treatment to dip my plants in. As a result I lost 3/4 of my
plants. Arizona Aquatic Gardens came to my rescue. Not only did
you guys give me some great advice, you treated me like one of your
family. With the addition of some American Flagfish and some other
tips (trade secrets!) my 225 gallon tank is again thriving. Not only
do you have the best plants I have ever seen (and yes, I have seen alot)
they are also the lowest priced. Consider me a lifetime customer.
Yes, you may use my name. John D.
Pehoviak...Monson,
MA
I
had been dealing with one of your competitors, (name withheld) for a long
time now. I heard a lot about your company through the internet and
even some great experiences some of my fellow hobbyists had with you so I
had to give you a shot. I was only dealing with (name withheld)
because some prices were a little cheaper (but only on some things, now that
I think about it). I feel stupid that I didn't deal with you guys
sooner! I felt that if I was dealing with a bigger company I would get
better pricing and products, but that is not the case. I was
just another customer number to them. When I call you I feel like an
old buddy with you guys. I spent over an hour on the phone with Chaz
to get some amazing advice, and learned a lot trying to plant my
220. Your family run company has been a joy to deal with, and
mostly I feel like you folks really did put some love into my plant and fish
order. I have been wanting True SAE's for a long time! Thanks
for the real deal. Everything came in beautifully as promised
and my SAE's are chomping away at my algae! I will gladly deal with
you again. PS Could I order one of your "Shrimp
Factory" Tees in XL. Thanks again! Xavier G.
The
plants I ordered were FANTASTIC. I used express mail and they came in
perfect condition. I have been in the hobby for 45 years and this is the
best experience I have had with a distributor. Excellent Quality and
service. Thanks John L
Hi,
I
just wanted to write to say thanks for excellent service. I received
everything I ordered, in excellent condition, and in the timeframe you
said it would be here. The website is great, and your product
info/descriptions are very clear. I really appreciate doing business
with you, and I hope to do so again very soon.
Thanks
again,
Brian
D.
I
received my order and it is in great shape. I never tried to order live
specimens online before and I must say you turned it into very pleasurable
experience. The plants look great, fish and shrimp are alive and
well.
A few questions for
you... The shrimp are nowhere to be seen, do they normally go into hiding?
Will this shyness subside? And will they breed in the tank?
Thank you for the great
new tank attractions, Thom T.
I
am finally getting back to you about my last order. I could not have been
more pleased! Not only were my frozen plants replaced, but I received
many more plants. WOW! Now that is what I call customer
service.
MANY MANY THANK
YOU'S, Bill
Thank
you! Thank you! When the temps. here dropped so did my heart, but they
arrived alive. Cold but alive. You have delivered great plants
and fish. And I would be glad to tell everyone about how nice
your service and products are. A little patience paid off and I
was happy to be patient. Kathy P.
Just
wanted to send a quick email about the excellent quality of your
plants. This is my first attempt at growing aquatic plants and it
definitely helps to begin with healthy plants. All the plants that were
sent arrived in perfect condition and are now growing quite well. I am a
very satisfied customer. Thanks,
Albert R., San
Jose, CA
Hello: I
just received my plants today, they are wonderful!!!!!!
I
had a bad experience with buying plants and fish from local pet stores, my
fish developed a fungus of some sort, killed all of them and grew on my
plants, driftwood and even the suction cups for the heater. To be safe
drained the tank and let it dry out after a thoroughly rinsing off
everything. (I also found snails which I removed as soon as spotted). At
any rate your plants arrive even after being mailed in much better
condition than any plants I purchased locally.
I do
have one question though, in removing the plant I accidentally broke off
the root from part of the Peacock Fern, can I plant the root and have it
grow or root the top? Thanks
again!
Molly
Chaz,
I appreciate your service for standing by your
guarantee. The new replacement bulbs I received are in excellent
condition. Some were even sprouting before I put them
in the tank. No signs of disease what so ever. Thank
you for your outstanding customer service.
Regards,
Joe
Hi
All,
I
recently received an order for the Easy-Life habitat from you. I am a
person who complains when things aren't right so I therefore feel an
obligation to comment when things are of higher than normal quality.
The plants I received are of the highest quality, the grouping is very eye
catching and the plants are in exceptional condition. This is my second
order in the last few years and there will be more. It is really
refreshing to deal with some one who puts quality and service at the head
of their values in business.
Thank
you for excellent service and exceptional quality in your products.
Craig
I
should have written LONG ago to tell you how nice the plants were that you
sent! They are absolutely lovely, and had no transplant shock at all.
You're the first one I'll come to for all my aquarium and pond needs.
Thanks
so much! Jan
Hi,
First, I would like to say that you have been extremely helpful with my
struggles to put together this tank. Every interaction I have had with
Arizona Gardens has been overwhelmingly positive and even after just this
one transaction I feel like a loyal customer. I have rarely received the
kind of support and willingness to see me succeed. Thank you so much, you
and the people you work with are superstars.
Second, my housemate added some plants onto my order so we could share the
shipping cost and on the advice of someone at Arizona bought some glosso in
addition to the clover he wanted. After some investigation of the glosso he
has decided to change all of the plants to glosso, that is, keep the same
number of glosso that he already has and for each clover he ordered he would
like another glosso instead. The glosso, is, once again, another fabulous
recommendation from Arizona Gardens. So I realize that this is another substitution to the order I originally
placed last Tuesday and that I am probably that dreaded customer that
changes things right up to the last minute (or maybe after the last minute).
And for that I am really sorry. We are just beginning to learn about this
hobby which, no doubt, contributes to us being such pests. But I hope you
can bear with us without too much irritation (which you have never shown,
even when I called right in the middle of your shipping session). We are
extremely thankful and would/will recommend you to everyone we know.
Thank you,
Peace, Ian
I
recieved my order today an am completely satisfied except for 2 items. One
of the Dwarf Lily bulbs was hollow and of no value which I consider minor.
The other however was I didn't receive any of the 2 madagascar lace bulbs I
ordered. They were on the order and the invoice in the package. I did
however get 3 Amazon Sword plants when I only ordered 2. two of the 3 were
very large and I suspect this was a sub for the missing bulbs. Is this
correct? Please let me know so the next time I order I can specify no subs
if this is possible. The plants were in excellent condition which is more
than I can say about other plants mailed to me from other mail order
companies.
Regards, Gene
Hey guys,
Just wanted to let you know the plants are GREAT.. they came fri. well
packed and cool..
thank you...
Have a great week...
>peace<
Kent
Peter, These
Are The Most Beautiful Anubias I Have Ever Seen!! You Have
A New Customer For Many Years To Come. Again Many Thanks, Bill
I Received Them Today At About 2:00 .
I had a tiny order
that meant the world to me...when it got here it was not
a pretty site... I mailed you back, not knowing what I was supposed to
do... You called me on my cell phone, and I got new plants that were truly
amazing...... I thank your company for caring about the "little"
people...You made me very happy, and the plants are growing each day...
I never thought I could do this... I look forward to your services and
help when I need it!!!!
Thank you so much, Beth
Bristol, Va
Friends
-
I
ordered plants from you last week and received them Friday. This is my
first plant tank and I don't know if I can keep them all alive <g> but
they are all beautiful, healthy plants and I appreciate your service very
much! Just wanted to let you know. Dave
Hi AAG!
Thanks for some great plants on a recent order I
received on 12/6! They are beautiful! Eric
Dear Az
Aquatic, I have
been dealing with you for many years, 8 or so, I have always had good
luck with orders from your company. You seem to continually outdo
yourselves with the the quality of the plants and the way you pack your
orders. My order just arrived and I am so happy to write you this
email to tell you I am very pleased with my contents! I have
never seen such gorgeous Anubias hastifolias or Ozelots swords in my
life. I also ordered some crypt balansae which are very fragile plants
and they shipped fine. (I am a 45 year veteran in this hobby) I
want to thank you for your kind attention to the packing of my order and
wish you and yours a very Merry Christmas. Many thanks, Dr.
Mitchell R.
Just wanted to
let you know that my latest order was simply beautiful. I have never
received nicer plants and my aquarium looks stunning.
Thanks a lot!
Tamsin A
Just
wanted to let you know my order arrived in great shape early on
Friday. The Giant Java Fern as promised is awesome. My Christel
Kasselmann
Aquarium Plants book says that large leafed Java Fern is rarely seen in the hobby
anymore and it looks fantastic as a back drop to my small leafed and
windelov. All plants sent were in great shape. The Apon
Madagascar is
especially magnificent. Sharon F
I want to thank you for
the excellent quality of your product. I purchased your 100 gal S.
American habitat. Not only did the plants survive but they have
flourished. Not one has died or showed any sign of distress.
Instead they are growing without restraint. Your algae eliminator is
also the best I have used; it kills algae without harming plant growth.
Thanks for everything,
John M
This is my third order
from AZ Gardens and all I can say is THANK YOU! The quality of plants and
level of service that I have receive have been excellent.
I
have previously obtained plants from two different LFS's and in both cases
was less than pleased. The plants that I received from AS Gardens were not
only better quality, but much larger than the ones purchased locally.
Sincerely,
Jack A.
Carlsbad CA
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