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THIS PAGE AND REFER TO IT WHEN YOUR NEW ORDER ARRIVES!
Lead
Weights on your bunched plants:
Leave them on or take them off.It doesn’t matter one bit. They
are actually made of a zinc/magnesium metal that is completely harmless
to fish and other plants. If you have the time, you can individually
plant EACH stem or if you want our opinion just plant the whole BUNCH
as a group. Please note that you should snip just the end of the bottom
of the stem, about a quarter inch of the base of the plant before installing
your bunch, kind of like if you just got fresh roses, you would snip
the ends before placing them in a vase. You
can then rewrap the weight around the bundle.
Potted
plants: Typically if you got
aquarium plants in pots, yes, you will take them out of the pots and
try to pull off the main part of the wool substrate from the roots.If
you got Pond Plants in a pot, just snip the pot in several places with
a sharp scissor and leave the plant alone and plant it in a 1 gallon
or larger container.
Bulbs: Good
rule of thumb on any bulb: Aponogetons, Dwarf Lilys, Lotus, Barclaya.
If you squeeze them and they are hard, that is good, if they
squish and or smell bad, they are no good.
Drop them in the water, and let them sink, if they float for
a day, no worries. Once
they sink, they will eventually send out leaves, usually within a week
(Apons) or as fast as overnight (Dwarf Lilies).
Barclayas are the slowest.
Leave your bulbs alone and don’t actually push them into your
substrate until they’ve germinated.
The first poking protrusions are the leaves, they will grow roots
later. So, now that they
have their first leaves starting to grow, you can push them gently into
the substrate and into the location you really want them to grow and
allowing just the tip, or crown of the bulb to be exposed.
If no growth in 3 weeks, call us, we’ll give you an in-house
credit, and hook you up on your next order.
Are there
Snails/Larvae with plants - Our nursery
does NOT use pesticides with any of our plant/fish/shrimp pools, as we
control ALL of our pests naturally by using fish as natural predators to
control these critters. With this in mind, it is your
responsibility to inspect or quarantine your plants (if needed).
Are your Fish
Healthy? We certainly hope so, and we definitely don't ship
out sick fish. But it is a good idea to quarantine your new
arrivals as shipping can be stressful to new fish and they can be
susceptible to sickness from the long trip. Shrimp, however are
not a typical carrier of any common fish disease.
Acclimating Your New Shrimp or Fish Arrivals If a fish clearly looks dead, then it probably is. DO NOT save
your DOA’s, it is not needed. Simply call or email us and we will give
you an in-house credit for a future purchase. INSTRUCTIONS: We
suggest cutting the bag open and dumping your new arrival(s) into a
separate bucket that has an air stone running. Take up to an hour to
drip water (from your tank) into the bucket until you have just exceeded
100% of the water they came in with your water. Dump them into a net
and place them into the tank without adding any of the water they came
in. Keep lights off the aquarium for the rest of the day, no food until
tomorrow, and avoid staring into the tank. Also, NO: tapping on glass,
speaking loudly or even having loud music on in the background. Your
new arrivals are "stressed-out", and need a day to check out their new
home, in peace! FEEDING NOTE: You may want to feed your old fish a
'last supper' while you are acclimating your new arrivals. This may
help your old fish from becoming too territorial when your new additions
are placed in the tank. Good Luck.
Back
Orders - If you are missing something
you ordered, look at the bottom of your order invoice, there should
be a memo that indicates that you have a “back order”, honestly, if
we have the plants in stock, we’d love to sell them and ship them to
you, but if they’re not available, that is something that is out of
our control. The Big Man
upstairs handles that, you’ll need to send
your complaints to him. These
are living things that we do not manufacture,
we only can sell you what grows naturally.
But if you did get back-ordered on a plant, please accept our
sincere apology as we have every intention to get everyone what they
ordered in one shot! If
we sold plastic plants and you didn’t get what you wanted, then you
would have every right to be mad at us.
Back orders generally stay in our system for 4 weeks automatically,
after that they are cancelled.
You will have to order them at a later date when they become
available. Keep watching the site for availability.
Back orders on plants have a minimal shipping fee, and NO box
fees. If you are missing
something like Fertilizers or Gravel, they are probably on the way in
a separate box.
Two
charges on your credit card from us?
All too often we are asked this question. Yes,
our company charges separately for your product invoice and your
shipping. We charge for shipping after your order is packed
because these charges are based on the ACTUAL weight of your package, as
we do not try to guess your shipping fee or base your shipping fees on
the dollar amount you spend. Monday
is our usual day to charge for product, and Tuesdays, Wednesdays and Thursdays
are the days we charge for shipping. We charge
FedEx list rates for the day your shipment goes out, as rates can vary
from day to day.
CLOSING
COMMENTS: Our
company is family-owned and operated.
This is important for us to tell you as we are run by real living
human beings who care about what they’re doing.
We only want you to be happy with your purchase! All orders
are packed with tender loving care we assure you, as our company would
have nothing to gain by sending you rotting or dead plants, so if there
are some casualties or you think there are some dead plants in your
package please don’t panic, go ahead and plant them anyway (unless they
are spinach-like) they should bounce back, most aquatic plants are very
resilient. Bent or broken
stems will require simple cutting with SHARP scissors.
If you got your package via FEDEX NEXT DAY, you doubtfully will
have any losses, and a couple of dead fish/shrimp are typical, an entire
dead bag of fish/shrimp is not. Keep a tally of DOA's, we will
correct any issues.
If
you feel that there are some problems or casualties with your order
initially upon opening, please don’t fret, we are happy to be of service
to you, and as you may already know this, we are very generous to all
of our customers and we will treat you like you are a member of our
own family, so you won’t need to be defensive when you call or email
us a problem, we WILL take care of you!
Many plants can look droopy upon arrival, but just one night
in a healthy aquarium can perk them right up.
If you can’t quite figure out what certain plants are, try using
the simple “process of elimination” methods with the quantities of plants.
If you’re still stumped, try calling our nursery on Monday and
based on description of something and the help of your order number,
we could probably figure it out for you.
Our
main nursery number is 520-742-3777.
We are CLOSED on weekends and 3 major holidays only. We open around 10am
and close around 4pm MOUNTAIN TIME ZONE. Monday
is absolutely the best day to talk to a live person because this is
our main day in the office until 8pm. Faxing
us is also a great means of communication; we walk past our fax machine
a hundred times a day!
Fax us at 520-575-7220.
If you want to email
us to inform us of a problem, send it to:
o n l i n e o r d e r
s @ a z g a r d e n s . c o m
of course remove all
of the spaces (this is our attempt at fighting spam), and make
sure you put some sort of "read receipt" attachment as we get so
much SPAM and Junk emails that your important email could get deleted by
accident. We will send you the receipt back, and this way you will
know we got your email. Keep your Subject line simple:
example: "Order #19801" will suffice. Complex Subject
lines like: "Order error problem/issue with DOA"
will probably get SPAMMED out and deleted.
Remember,
we never really close because we are a plant nursery, plants don’t recognize
holidays or weekends. They are a 24/7 business. Again, thank you for becoming
part of our extended family, we look forward to serving you again real
soon!
Best
Regards,
Arizona
Aquatic Gardens
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